Frequently Asked Questions

HOW DO I GET TO THE STUDIO?

THE WEST END STUDIO'S ADDRESS IS 1020 BROOKSTOWN AVE, SUITE 41, BUT MOST DIRECTIONS WILL TAKE YOU TO THE FRONT OF THE BUILDING, AND YOU CAN ONLY GET TO OUR SUITE ONE WAY, AND THAT’S IN THE BACK. THE BEST AND EASIEST THING TO DO IS TO COME TO WEST END CAFE, PULL THROUGH THEIR PARKING LOT, AND ON YOUR LEFT, AFTER THE DUMPSTER, YOU WILL SEE A U-SHAPED PARKING LOT WITH DOUBLE GLASS DOORS. THERE ARE THREE SPACES WITH OUR STUDIO NAME ON THEM THAT YOU MAY PARK IN. ONCE YOU GO IN THE GLASS DOORS, YOU’LL GO UP THE STAIRS, TAKE A LEFT, AND WE’RE THE LAST DOOR ON YOUR LEFT. IT’S PINK; YOU WON’T MISS IT.

THE DOWNTOWN STUDIO IS LOCATED AT 420 N LIBERTY ST, SUITE 220. THERE ARE MULTIPLE PARKING DECKS WITHIN WALKING DISTANCE, AS WELL AS METERED STREET PARKING ON LIBERTY ST. AFTER 5 PM AND ON WEEKENDS, THEY DO NOT TICKET IN THE 30-MINUTE LOADING ZONE IN FRONT OF THE BUILDING. THERE IS A BLACK GATE IN FRONT OF OUR DOOR. ONCE YOU GET TO OUR SECURE DOOR. YOU WILL RING FOR 220, AND WE WILL BUZZ YOU IN. (DO NOT RING THE OTHER UNIT) WHEN YOU HEAR THE QUICK *BEEP BEEP BEEP* PULL THE DOOR OPEN DURING THE BEEPING. THE STUDIO IS UPSTAIRS AND TO THE LEFT.

WHAT COMES WITH THE STUDIO? CAN I BRING MY OWN PROPS?

OUR DOWNTOWN STUDIO LOCATION IS A BLANK SPACE THAT WILL HAVE LIGHTING GEAR AVAILABLE TO RENT, PAPER BACKGROUNDS, ROLLING WOODEN 8X8 WITH ROTATING COLORS, SANDBAGS, EXTENSION CORDS, GAFFERS TAPE, A KITCHENETTE, HAIR AND MAKEUP STATION, AN ENSUITE, AND A BEAUTIFUL LOUNGE AREA. IT’S PERFECT FOR GETTING READY BEFORE A WEDDING. YOU ARE ALWAYS MORE THAN WELCOME TO BRING ANYTHING YOU MAY WANT AND NEED INTO THE STUDIO.

CAN I GET INTO THE STUDIO BEFORE MY TIME STARTS?

NO, YOU CANNOT ACCESS THE STUDIO BEFORE YOUR APPOINTMENT TIME, AND IT IS A HARD STOP AT THE END OF YOUR APPOINTMENT. IF YOU ARRIVE EARLY OR STAY PAST YOUR APPOINTMENT TIME (EVEN BY 5 MINUTES) IN THE STUDIO, YOU WILL BE CHARGED FOR AN ADDITIONAL HALF HOUR. ALL SETUP, PHOTOGRAPHING, BREAKDOWN, AND CLEAN-UP MUST HAPPEN DURING THE TIME YOU ARE RENTING. PLEASE BOOK YOUR TIME ACCORDINGLY.

OH NO! SOMETHING IS VERY WRONG, AND I NEED TO CONTACT YOU.

IF IT’S AN EMERGENCY, PLEASE CALL 9-1-1. IF IT’S NOT, YOU CAN REACH US BY CALLING (336) 283-5061, AND EITHER SKYLER OR CHELSEA WILL ANSWER TO HELP. YOU CAN ALSO EMAIL OR DM US ON INSTAGRAM.

WHAT COMES WITH THE STUDIO? CAN I BRING MY OWN PROPS?

THE WEST END STUDIO IS SET WITH MULTIPLE STYLED VIGNETTES. THESE VIGNETTES CHANGE SEASONALLY AND ARE POSTED ON OUR INSTAGRAM PAGE AND STORIES. YOU MAY NOT MOVE VIGNETTE SET PIECES WITHOUT PERMISSION.

OOPS, I MADE A MESS! SHOULD I CLEAN THIS UP?

ABSOLUTELY! WE HAVE A BROOM, SWIFFER, AND CLEANING SUPPLIES AVAILABLE FOR ANY SPILLS, MAKEUP, OR THE LIKE. MAKE A BIG MESS AND DON’T CLEAN IT UP? THAT’S A NO-GO. IF WE HAVE TO COME IN BEHIND YOU AND CLEAN UP A BIG SPILL, CLEAN THE WALLS, OR RESET THE ROOM, YOU WILL BE CHARGED A MINIMUM CLEANING FEE OF $50+ THAT MUST BE PAID BEFORE YOU CAN RENT THE STUDIO AGAIN.

CAN I BRING FOOD + DRINKS?

WE ARE PERFECTLY HAPPY TO ALLOW FOOD + DRINK IN THE STUDIO AS LONG AS YOU CLEAN UP AFTER YOURSELF. IF YOU FILL THE TRASH CAN AT THE STUDIO, PLEASE TAKE IT WITH YOU AND REPLACE THE BAG. HOWEVER, IF ALCOHOL IS BEING USED AS ANYTHING MORE THAN A PROP, YOU MUST CLEAR IT WITH US BEFOREHAND. WE DO NOT ALLOW CHAMPAGNE SPRAYS

I BROKE SOMETHING. WHAT DO I DO?

TELL US RIGHT AWAY! IF YOU DON’T TELL US, WE WON’T KNOW TO FIX IT. DENT THE WALL? TELL US. BREAK A PROP? TELL US. WE ALSO HAVE CAMERAS TO CHECK IF SOMETHING IS DAMAGED, BROKEN, OR STOLEN, SO JUST COME OUT AND TELL US. IF IT IS SERIOUS DAMAGE, YOU WILL BE FINANCIALLY RESPONSIBLE TO REPAIR OR REPLACE WHATEVER IS DAMAGED.